'Why wasn't I consulted' is the fundamental question of the Web.
Last year, in a seminal essay, Paul Ford declared the Web to be, at its core, a customer service medium. The Internet, he argued, brews in its users a pungent blend of empowerment and entitlement. The wisdom of crowds. The Wikipedia entry. The SOPA protest. We are all, suddenly, netizens.
But that engenders, as a result, a related sentiment: indignation. It’s not just that we can create things on the Internet; it’s that we expect to be included in their creation. And so we are miffed when things are done without our feedback. “‘Why wasn’t I consulted,’” Ford wrote, “is the fundamental question of the Web.”